Shipping Policy

Please review the following shipping terms before placing an order.

1. Processing Time

Orders are typically processed within 3–5 business days, depending on plant availability and preparation requirements. Complex orders or wholesale requests may require additional time.

2. Shipping Methods

We use trusted international couriers with tracking where available. Exact courier options may vary by destination. We select the most appropriate shipping method based on:

• Destination country and customs requirements
• Package size and plant quantity
• Seasonal weather conditions
• Transit time to ensure plant health

3. Delivery Time

Estimated transit time is 5–10 business days for most destinations. Delays may occur due to:

• Customs inspections and clearance procedures
• National holidays in origin or destination countries
• Weather conditions affecting transportation
• Peak shipping seasons

4. Packaging Standards

All plants are carefully prepared using our specialized packaging process:

• Plant Preparation: Each plant is inspected and cleaned before packaging
• Moisture Control: Proper hydration maintained with specialized materials
• Insulation: Temperature-stable packaging to protect against extreme conditions
• Protection: Secure padding to minimize movement and damage during transit
• Labeling: Clear identification and handling instructions

5. Customs & Import Regulations

We will provide necessary documentation upon request, including:

• Phytosanitary certificates (where required and available)
• CITES documentation (for regulated species)
• Commercial invoices and packing lists
• Plant health certificates

However, we cannot guarantee customs clearance. Some countries have strict import restrictions on live plants. Please verify your local regulations before ordering.

6. Shipping Costs

Shipping costs vary by:

• Destination region and distance
• Package weight and dimensions
• Shipping method selected
• Required documentation and handling

Costs are calculated at checkout or upon confirmation of a wholesale order. The customer is responsible for all shipping fees, import duties, taxes, and customs fees.

7. Damaged or Lost Shipments

While we take every precaution in packaging, issues may occasionally occur during transit:

• Damage Claims: Report any damage with photo evidence within 24 hours of delivery
• Resolution: We may offer partial refund, replacement, or store credit at our discretion
• Limitations: We are not liable for losses caused by customs seizures, extended delays beyond our control, or incorrect delivery addresses provided by customers

8. Restricted Destinations

Due to import restrictions or shipping limitations, we may be unable to ship to certain countries or regions. Please contact us to confirm if we can ship to your location.

9. Seasonal Shipping Considerations

During extreme weather conditions (very hot or cold seasons), we may:

• Temporarily suspend shipping to affected regions
• Require additional packaging or expedited shipping
• Recommend delayed shipping until conditions improve

10. Contact for Shipping Questions

For specific shipping questions, tracking information, or custom shipping arrangements, please contact our team directly.